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DesignJoy Review: My Experience + 10% OFF Discount

DesignJoy is an unlimited design service. We tried it for one month and got our website re-designed. Here're our thoughts on the service and a 10% discount.

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Having said that, I will be 100% unbiased and share my whole personal experience becoming a member of their Pro plan and getting this whole site re-designed by them.

If you’re already sure about getting DesignJoy services, use the code FAILORY to get the promised 10% off in your first purchase (which adds up to the 15% they are currently offering).

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In January 2020, I decided it was time to redesign Failory’s site. That’s when I got into 99designs and lots of different design agencies until I eventually remembered about unlimited design services.

I came across DesignJoy when googling for this kind of services along with 6-7 more. After analyzing what each of them offered and their prices and matching them with what I was looking for, I decided to go with DesignJoy’ Pro membership.

I have had a really great experience with them so I thought it was worth sharing. Either if you’re considering DesignJoy for your business or have just arrived at this article and feel you would benefit from a designer’s hand at a low cost, go on reading.


What’s DesignJoy?

DesignJoy is a monthly subscription that delivers any kind of design needed for your business.

It’s like Netflix for design. Instead of paying $12.99 and getting access to movies, you pay $849, $1,149 or $1,699 and you get access to a group of designers that gets your requests done.

DesignJoy's website

“Design doesn't have to be hard” is the problem they’re trying to solve. 


Wait… What’s an Unlimited Design Service?

We’ve written this huge guide on what are unlimited design services if you want to really learn about them.

They basically are agencies that get any design task you need at a fixed price per month. While a freelancer or agency charges per project and each task, unlimited design services are paid once a month / year and it doesn’t matter if you requested any tasks or not.

“But it is impossible to be unlimited. That would be slave labour!”

That’s correct. These services tend to limit the amount of work they do at the same time. DesignJoy, for example, does one concurrent task.

If you’re looking for a specific task to be done, unlimited design services might not be the best fit. However, those entrepreneurs running digital businesses may know that there are hundreds (or “unlimited”!) of things design-related that could be worked/improved. That’s why these services exist.

Who’s Behind DesignJoy?

The founder of DesignJoy is Brett Williams. Apart from DesigJoy, he has a website called scribbles, where you can download +100 vectorized scribbles for design projects.


What Type of Task do they Do?

On their site, they have the following chart:

DesignJoy's services

They basically do any kind of design task, but the hardest ones, such as website & app design, logos & branding, and presentation decks are only available in the Pro plan.

I’ve only tried their website and logo designs and they delivered amazing work. I’m pretty sure they are highly-qualified to do all the other tasks.

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What’s their Previous Work?

They have a page where they display some of the work they’ve done.

I was really impressed to find out they have worked (and still do, I think) with some really well-known companies that I admired, such as Buy Me A Coffee and Brew, both from the Sunny brothers.

Two other designs you can check are cometchat’s one and this whole website. It currently looks like this:

Failory's old website

When I had the idea of re-designed the site, I noted down it was going to be something massive. I wanted to make something really different, starting from the background and main colors.

I first hired a freelancer to do the job, and the result was the following:

Failory's ugly website

This is what I talk about when I say you’re never sure about the quality of the work. His portfolio looked great but the result was something completely opposite to what I was looking for.

I lost +$350 (I was able to get back a part) and 3-4 months of time so I decided to cancel the contract with this freelancer.

Then I got DesignJoy’s Pro membership and, as you can see below (the design isn’t implemented yet as the new website is still being developed), they understood much better what I needed and they delivered a pixel-perfect innovative redesign.

Failory's re-designed website

The design was done in one month and after that, I canceled the membership. Specific tasks are not really what unlimited design services are thought for, but:

1) I felt in love with some of the designs DesignJoy has done so I really wanted to work with them.

2) I knew there would be many changes and new things needed to be designed (as our logo) as I went through the process and wanted to avoid being charged more by an agency.

3) The price was really reasonable compared to what other freelancers and agencies quoted the project.


What’s their Price?

DesignJoy’s pricing is super simple. There only are three packages: Essential, for $849, and Pro, for $1,149 and Premium for $1,699,

Using our 10% off in the first month, the final prices are $764, $1034 and $1529. Code: FAILORY.

The Essential plan covers all the basic tasks. You can send unlimited requests (done one at a time) and unlimited revisions as well as add unlimited team members. You can only have one brand there (important for agencies looking for design work for their clients) and you get delivered files in any format required.

The Pro plan is the one I got as it includes website and app design, logos and branding guides and presentations. Apart from what’s included in the Essential plan, it allows you to have unlimited brand profiles.

Finally, the Premium plan has all the benefits of the Pro plan but it includes front-end development on Webflow as well as real-time collaboration through Slack.

Payment can be done with debit/credit card (I think they use Stripe) and they provide a discount to those who pay annually. If you contact them, they might be willing to do a custom invoice through PayPal, as I did.

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How Do They Manage Work?

Because I paid with PayPal, my case was a little bit different. We managed the communication through Trello + their chatbot and the design through Invision.

I think they generally design on Sketch and upload to Invision so that the user can comment directly on the layout.

To manage communication, they have built an internal tool within Trello where you are able to add requests, request them to work on them, review the delivered work, etc. They have a system of notifications which makes it super easy to be updated on how the design is going.

For Premium members, they also offer the possibility of managing the work within Slack. I think you can add DesignJoy to the company’s Slack channel as a guest and manage all from there.

Their support chatbot, which is managed by the same founder (Brett) answers super fast and friendly. Do not hesitate to contact them if you have any questions.

The designs were delivered in .sketch in my case as well as in the Invision project. They might be willing to adjust the format in which they deliver work.

As for times, they promise to get the work delivered in less than 48 hours (weekdays only). In my case, as it was a whole website (+25 pages) redesign, it took them one whole month.


What if I Don’t Like the Designs?

At first, I was a little bit worried about the quality. I have had a bad experience with the previous designer and had lost +$300 + 4 months, so I wanted to take all precautions. On the side, $1,149 for their Pro plan was a big investment for a small business like Failory.

To be safe, I contacted Brett and we talked about the project for some minutes. He shared with me more of his previous work and claimed they were going to be able to finish the whole website redesign in 1 month.

We also agreed to spend the first 7 days, in which they are willing to give you the money back if you’re not happy with the results, working on the main pages, such as the homepage. After the first week, I was super happy with the direction taken so I obviously kept with DesignJoy.

It’s obvious, but still important to mention that you can always cancel DesignJoy’s membership at any time.


Negative Points

So far, I’ve been mentioning almost all positive points about unlimited design services and DesignJoy. However, here’re some things which could be improved:

  • There were some times in which I didn’t hear back from DesignJoy for 2-3 days. Anyway, it’s super normal. I was quite an obsessive customer, particularly because I had lost 4 months with the previous designer.
  • There were some comments on the Invision that they forgot to change, which meant that once the membership finished, I had to work on them on my own. They are all minor changes, so no big deal.
  • I used their site’s chatbot to directly communicate with them. It made it quite tedious as I had to enter the site, send a message, wait until they connected, etc.
  • If you don’t request any design task, you still have to pay. You need to be sure you will have many simple or few complex design tasks.
  • It’s a little bit expensive for many small/medium businesses. Some other unlimited design services charge far less, but that has a direct relationship with the quality of the designs.


Conclusions - Who’s DesignJoy For?

I’m 101% happy with the job done by DesignJoy and the experience of becoming a Pro member. I definitely recommend it to everyone who’s looking for design tasks to be done by professional designers while keeping the costs low.

Even if you’re just starting and have a budget of 1-2 thousand dollars, I think it’s a GREAT investment. I’m pretty obsessed with design and let myself guide a lot by the UX when entering a site (especially SaaS and eCommerce). I really think good design can make the difference.

Make sure to use our code FAILORY to get a 10% discount on your first month.

If you have any questions, make sure to contact the DesignJoy or send me an email to hello@failory.com.

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