Which were the strategies to grow your business?
As soon as I launched the beta and the idea on Twitter, it blew up. Investors started reaching out and the tweet went semi-viral because “income share agreements” were such a hot topic. A lot of people that signed up were thinking about starting an education business and monetizing through an income share agreement.
From that point, it was a slow realization many people were interested in monetizing through income share agreements, few people committed to it. It turns out the market was just too small, and if you commit to using income share agreements, you didn't need our product to start.
You could use a template contract and send it via email and just do everything else manually. Now, people would need our software when scaling. But there were just a handful of companies that needed it. We were trying to sell a SaaS instead of trying to sell consulting services where we’d help build these systems for them.
When did things start to go in the wrong direction?
The biggest assumption I made was that if I created this tool, it will unlock a supply of thousands of entrepreneurs that want to launch an education business and monetize using income share agreements.
I confused that initial launch with market validation. I was getting emails and popular podcasts were mentioning us. But it wasn't market validation -- it was vanity.
Which were the causes of Pactero’s failure?
I went through the process of trying to focus on one specific pain point the product solved. Contract management? Student credit checks? I realized that even if the business solved all those things, that didn’t change the fact that there wasn’t a market of people that wanted to monetize through income share agreements. It's simply not the best business model for an online education entrepreneur.
In November 2020, I still had a bunch of money from investors. We tried to pivot and for the next two months, I drove myself crazy.
I became depressed, stressed, and anxious because I was losing the reason why I started the business. I started the business to make a huge impact and pursue my curiosities. And I was no longer doing that. I was trying to think of the investors and trying to think of some path towards a $10 billion outcome.
I realized my interest and the investor interest were no longer aligned. My primary goal was not to create a $10 billion company -- it was to solve problems through entrepreneurship and pursue my curiosities. At that point, I shut down the business and returned the remaining capital.
Which were your expenses? Did you achieve any revenue? In the end, how much money did you lose?
In July I applied for two accelerators. That was what I was supposed to do. I got into the Network Catalyst accelerator by Village Global. It was a $150,000 check. That was the only money we ever took in. From July to January the company burned about $55,000. The majority of the money was spent on salaries. I took a salary of around $50,000 a year. We paid for lawyers. I paid for a lot of no/low-code SaaS. I brought a co-founder and paid him to fly to the United States and stay with me. But at the end of the day, most of the fees were paying for me to be able to sustain working on this, paying for the tools we were using to build the product, and paying for legal fees for things that we just didn't need.
We were able to convert one customer for an enterprise custom solution deal. The contract we were getting was going to be $2,000, but it was pretty much consulting. We were a venture-backed business. We shouldn’t be doing that, so we stopped the project before it started and did one consulting call for a hundred dollars. There was also another consulting call for...another $100? That was the only real revenue we had.
We also posted a Twitter thread with a link to a Buymeacoffee page, so technically that was revenue for the business. The business made around $180 total after spending $55k.
If you had to start over, what would you do differently?
Nothing.
I'm incredibly fortunate someone else believed in me. It was validating and then gave me the chance to learn and make these mistakes. And as a first-time founder, I'd studied the content and podcasts and the knowledge in the space. But experiencing the pains and the problems was so invaluable to my future entrepreneurial endeavors. I wouldn't trade this experience for anything.
It helped me learn a lot about myself, my motivations. I realized not every business should be venture-backed. I'm grateful for the experience and grateful for the investment.
Which are your favorite entrepreneurial resources?
The Mom Test and Sales for Founders were my favorite resources over the last year or so.
If you want to learn a specific skill, like marketing, no-code, etc., find out who's the number one expert in the world and follow them on Twitter. Subscribe to their newsletter and podcast if they have one.
Indie Hackers is great to learn from entrepreneurs who don't have venture capitalists and are generating revenue.
Where can we go to learn more?
You can check out my new business Rarely Decaf. You can also find me on Twitter and my website.
