Rohit founded Qwaiting, a SaaS that reduces customer queue time and boosts staff productivity. They currently have 50+ employees and will be hiring more talented staff. More than 10,000 customers are using Qwaiting around the world.
Who are you and what are you currently working on?
I am Rohit, founder of Qwaiting. I’m 32 and currently based out in Singapore. As far as Qwaiting is concerned, it is a system that reduces customer queue time and boosts staff productivity sideways. The cloud-based queue management software is specifically designed to decrease time waits and make user’s life easy and hassle-free.
My job responsibility here is to keep up the queuing system as well as help businesses reduce their valuable customer’s time wait, streamlining communication between customers and staff, and improving staff condition.
What's your backstory and how did you come up with the idea?
Considering the scenario of managing and handling customers in retail stores, banks, or any commercial setting, I decided to research well and look after this matter in depth. After meeting a few bank managers, restaurant owners, and other firm owners, I learned the difficulties that businesses faced while dealing with customers.
My interest in creating a cutting-edge solution that could diminish the customer’s waiting time and eliminate the queues with an easy and robust experience emerged. My prime motive was to create an active waiting experience, reduce costs, boost sales, and enhance brand reputation.
After gaining enough knowledge about challenges that businesses, as well as their customers, faced, I launched Qwaiting.
How did you go from idea to product?
Market research and creating user stories helped us get an idea of what businesses were looking for.
We did not find any issues or difficulty in designing and creating this software as we had been in the software industry since 2011.
At first, we launched the beta version by installing the software in a few locations in Paragon Mall Singapore. We did testing with a few customers. We had a ticket system hthat allowed customers send their requests and our expert technical professionals then analyzed them and implemented them accordingly if they were feasible and valuable for everyone.
Which were your marketing strategies to grow your business?
We started by working on our software’s visibility in Google search results. Then, we created some social networks and worked on its promotion.
Some people started to sign up to Qwaiting 14-days free trial. Some of these converted into customers, which at the same time brought some referrals.
How are you doing today and what are your goals for the future?
My main target is to provide an effective Qwaiting solution to the businesses regardless of any size and meet the expectations they have from it. Whether day or night, I always direct my team to be available for my clients 24/7 and provide them with whatever they require. We currently have approximately 50+ employees, and we will be hiring more professionals and talented staff with innovative, creative, and brilliant minds. There are already 10,000+ customers who are using Qwaiting throughout the world.
As of now, we are delighted with the features and settings included in the software.