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Customer Service Unicorns

15 Well-Known Unicorn Companies in the Customer Service Industry

Startups are hard and becoming a unicorn startup is even harder, but here is a list of 15 customer service companies that have achieved the unicorn status.

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Think Customer Service is boring and everything’s been done before?

Think again.

If you’re in the customer service industry or are interested in starting a company in this space, this article dives into all of the hottest Customer Service unicorn startups who are making their way to becoming worth more than US$1 billion.

15 Unicorn Companies in the Customer Service Industry

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Afiniti

Afiniti

Afiniti uses AI to help companies make better decisions through better interactions with their customers.

Details of the startup:

  • Valuation:

    $1.60

    B (

    April 2017

    )

  • Country:

    Bermuda

  • City:

    Hamilton

  • Started in:

    2006

  • Founders:

    Zia Chishti

  • Industries:

    Analytics, Artificial Intelligence, Big Data, Customer Service, Enterprise Software, Machine Learning

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $197,200,000

  • Number of funding rounds:

    8

  • Number of investors:

    10

here

Alibaba Bendi Shenghuo Fuwu Gongsi

Alibaba Bendi Shenghuo Fuwu Gongsi

Alibaba Bendi Shenghuo Fuwu Gonsi is a group of subsidiary companies that provides online services to consumers. The company operates through two segments, Ele.me and Koubei.

Details of the startup:

  • Valuation:

    $30

    B (

    September 2018

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2018

  • Founders:

    No Data

  • Industries:

    Customer Service, Delivery Service, E-Commerce, Food Delivery, Restaurants, Service Industry

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $4,000,000,000

  • Number of funding rounds:

    1

  • Number of investors:

    4

here

China UnionPay Merchant Services

China UnionPay Merchant Services

China UnionPay Merchant Services is a professional payment company that provides merchants with the opportunity to accept credit cards and other electronic payments.

Details of the startup:

  • Valuation:

    $2.90

    B (

    October 2019

    )

  • Country:

    China

  • City:

    Shanghai

  • Started in:

    2001

  • Founders:

    Lin Tian

  • Industries:

    Banking, Customer Service, Finance, Financial Services, Professional Services

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $318,774,795

  • Number of funding rounds:

    4

  • Number of investors:

    4

here

Du Xiaoman Financial

Du Xiaoman Financial

Du Xiaoman Financial provides credit and investment services to consumers through a network of trusted partners.

Details of the startup:

  • Valuation:

    $3.30

    B (

    April 2018

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2015

  • Founders:

    No Data

  • Industries:

    Banking, Customer Service, Finance, Financial Services, FinTech

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $4,801,999,477

  • Number of funding rounds:

    2

  • Number of investors:

    4

here

FXiaoKe

FXiaoKe

FXiaoKe is a cloud-based mobile communication platform that leverages the power of social media and mobile devices to improve team performance.

Details of the startup:

  • Valuation:

    $1.00

    B (

    July 2015

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2011

  • Founders:

    Luo Xu

  • Industries:

    CRM, Customer Service, Internet, SaaS, Software, Supply Chain Management

  • Number of employees:

    250-500

  • Funding Amount:

    $293,000,000

  • Number of funding rounds:

    9

  • Number of investors:

    11

here

Hello TransTech

Hello TransTech

Hello TransTech (formerly HelloBike) is a smart-sharing platform that develops innovative ways to experience travel in different cities.

Details of the startup:

  • Valuation:

    $5.00

    B (

    June 2018

    )

  • Country:

    China

  • City:

    Shanghai

  • Started in:

    2016

  • Founders:

    Han Mei, Jiang Wei, Li Kaizhu, Yang Lei

  • Industries:

    Apps, Customer Service, Cycling, Information Technology, Last Mile Transportation, Ride Sharing, Transportation, Travel

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $1,754,944,610

  • Number of funding rounds:

    7

  • Number of investors:

    7

here

HMD

HMD

HMD designs and produces quality mobile phones. They combine advanced tech with excellent quality for the best possible user experience.

Details of the startup:

  • Valuation:

    $1.00

    B (

    May 2018

    )

  • Country:

    Finland

  • City:

    Helsinki

  • Started in:

    2016

  • Founders:

    Jean-Francois Baril

  • Industries:

    Consumer Electronics, Customer Service, Manufacturing, Mobile Devices, Product Design

  • Number of employees:

    500-1,000

  • Funding Amount:

    $330,000,000

  • Number of funding rounds:

    2

  • Number of investors:

    6

here

Intercom

Intercom

Intercom is a customer engagement platform that helps you build better relationships with your target audience.

Details of the startup:

  • Valuation:

    $1.28

    B (

    March 2018

    )

  • Country:

    United States

  • City:

    San Francisco

  • Started in:

    2011

  • Founders:

    Ciaran Lee, David Barrett, Des Traynor, Eoghan McCabe

  • Industries:

    Apps, CRM, Customer Service, Marketing Automation, Messaging, SaaS, Sales Automation, Software

  • Number of employees:

    500-1,000

  • Funding Amount:

    $291,820,000

  • Number of funding rounds:

    9

  • Number of investors:

    34

here

Lianjia

Lianjia

Chian Home is a platform that enables real estate agencies to serve their clients more effectively. It safely delivers leads from online sources to the agents and helps them to close more deals while also running marketing campaigns for the agency.

Details of the startup:

  • Valuation:

    $5.77

    B (

    April 2016

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2001

  • Founders:

    Hui Zuo

  • Industries:

    Commercial Real Estate, Customer Service, Home Decor, Property Management, Real Estate

  • Number of employees:

    10,000+

  • Funding Amount:

    CN¥9,450,000,000

  • Number of funding rounds:

    3

  • Number of investors:

    9

here

PhonePe

PhonePe

PhonePe is India's leading UPI-based (Unified Payments Interface) mobile app for peer to peer payments and money transfer.

Details of the startup:

  • Valuation:

    $5.50

    B (

    December 2020

    )

  • Country:

    India

  • City:

    Andheri

  • Started in:

    2015

  • Founders:

    Burzin Engineer, Rahul Chari, Sameer Nigam

  • Industries:

    Customer Service, FinTech, Internet, Mobile Payments, Payments

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $1,393,825,864

  • Number of funding rounds:

    12

  • Number of investors:

    2

here

Revolut

Revolut

Revolut is a financial services company that provides payment solutions to businesses and individuals.

Details of the startup:

  • Valuation:

    $5.50

    B (

    April 2018

    )

  • Country:

    United Kingdom

  • City:

    London

  • Started in:

    2014

  • Founders:

    Nikolay Storonsky, Vlad Yatsenko

  • Industries:

    Banking, Customer Service, Financial Services, FinTech, Mobile Payments

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $905,469,790

  • Number of funding rounds:

    13

  • Number of investors:

    40

here

Sprinklr

Sprinklr

Sprinklr is the most flexible and disruptive customer data platform, backed by the largest enterprise software vendor in the industry.They are changing how companies share and interact with customer data across their entire organization.

Details of the startup:

  • Valuation:

    $2.70

    B (

    March 2015

    )

  • Country:

    United States

  • City:

    New York

  • Started in:

    2009

  • Founders:

    Ragy Thomas

  • Industries:

    Advertising Platforms, Analytics, Customer Service, Digital Marketing, Enterprise Software, Social Media, Social Media Advertising, Social Media Management, Software

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $429,000,000

  • Number of funding rounds:

    8

  • Number of investors:

    7

here

Talkdesk

Talkdesk

Talkdesk is a cloud-based contact center and support platform that empowers any organization to deliver better experiences to their customers, fans, and employees. It helps improve customer acquisition costs, increase sales conversion rates, minimize service tickets, and save operational costs.

Details of the startup:

  • Valuation:

    $3.00

    B (

    October 2018

    )

  • Country:

    United States

  • City:

    San Francisco

  • Started in:

    2011

  • Founders:

    Cristina Fonseca, Tiago Paiva

  • Industries:

    Call Center, Cloud Computing, CRM, Customer Service, SaaS, Software

  • Number of employees:

    500-1,000

  • Funding Amount:

    $267,450,000

  • Number of funding rounds:

    7

  • Number of investors:

    13

here

TripActions

TripActions

TripActions is a travel management platform that helps streamline the business travel and expense process for companies.

Details of the startup:

  • Valuation:

    $5.00

    B (

    November 2018

    )

  • Country:

    United States

  • City:

    Palo Alto

  • Started in:

    2015

  • Founders:

    Ariel Cohen, Ilan Twig

  • Industries:

    Business Travel, Customer Service, Payments, Software

  • Number of employees:

    500-1,000

  • Funding Amount:

    $1,261,500,000

  • Number of funding rounds:

    12

  • Number of investors:

    21

here

Tujia

Tujia

Tujia is a hospitality platform that helps people discover the world by connecting them with rental owners wherever they go.

Details of the startup:

  • Valuation:

    $1.50

    B (

    June 2015

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2011

  • Founders:

    Luo Jun, Melissa Yang

  • Industries:

    Apps, Customer Service, Internet, Tourism, Travel

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $755,000,000

  • Number of funding rounds:

    5

  • Number of investors:

    12

here
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