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Top 11 Customer Service Unicorn Companies in 2022

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Once a company crosses the $1 Billion mark, it becomes part of a rare and exclusive club: The Unicorn Club.

This next list contains 11 companies in the Customer Service industry that have achieved a valuation of more than $1 billion dollars; or in other words, have reached a so-called “Unicorn” status.

11 Customer Service Unicorns Companies

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1,016 Unicorns

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Talkdesk

Talkdesk

Talkdesk is a cloud-based contact center and support platform that empowers any organization to deliver better experiences to their customers, fans, and employees. It helps improve customer acquisition costs, increase sales conversion rates, minimize service tickets, and save operational costs.

Details of the startup:

  • Valuation:

    $10.00

    B (

    October 2018

    )

  • Country:

    United States

  • City:

    San Francisco

  • Started in:

    2011

  • Founders:

    Cristina Fonseca, Tiago Paiva

  • Industries:

    Cloud Computing, CRM, Customer Service, SaaS

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $504.77M

  • Number of funding rounds:

    8

  • Number of investors:

    17

here

TripActions

TripActions

TripActions is a travel management platform that helps streamline the business travel and expense process for companies.

Details of the startup:

  • Valuation:

    $7.25

    B (

    November 2018

    )

  • Country:

    United States

  • City:

    Palo Alto

  • Started in:

    2015

  • Founders:

    Ariel Cohen, Ilan Twig

  • Industries:

    Business Travel, Customer Service, Payments, Software

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $1,040.48M

  • Number of funding rounds:

    13

  • Number of investors:

    21

here

Lianjia

Lianjia

Chian Home is a platform that enables real estate agencies to serve their clients more effectively. It safely delivers leads from online sources to the agents and helps them to close more deals while also running marketing campaigns for the agency.

Details of the startup:

  • Valuation:

    $5.77

    B (

    April 2016

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2001

  • Founders:

    Hui Zuo

  • Industries:

    Commercial Real Estate, Customer Service, Home Decor, Property Management, Real Estate

  • Number of employees:

    10,000+

  • Funding Amount:

    $1,701.26M

  • Number of funding rounds:

    3

  • Number of investors:

    9

here

Uniphore

Uniphore

Uniphore is a customer service platform that is powered by AI and automation technologies.

Details of the startup:

  • Valuation:

    $2.50

    B (

    February 2022

    )

  • Country:

    United States

  • City:

    Palo Alto

  • Started in:

    2008

  • Founders:

    Ravi Saraogi, Umesh Sachdev

  • Industries:

    Artificial Intelligence, Customer Service, Machine Learning, SaaS, Software

  • Number of employees:

    500-1,000

  • Funding Amount:

    $444.63M

  • Number of funding rounds:

    8

  • Number of investors:

    21

here

ASAPP

ASAPP

Research results in breakthroughs, and ASAPP is expanding AI to boost human productivity and automate the world's workflows.

Details of the startup:

  • Valuation:

    $1.60

    B (

    May 2021

    )

  • Country:

    United States

  • City:

    New York

  • Started in:

    2014

  • Founders:

    Gustavo Sapoznik, Marcus Westin

  • Industries:

    Artificial Intelligence, CRM, Customer Service, Enterprise Software, Sales Automation

  • Number of employees:

    250-500

  • Funding Amount:

    $312.57M

  • Number of funding rounds:

    4

  • Number of investors:

    15

here

Afiniti

Afiniti

Afiniti uses AI to help companies make better decisions through better interactions with their customers.

Details of the startup:

  • Valuation:

    $1.60

    B (

    April 2017

    )

  • Country:

    Bermuda

  • City:

    Hamilton

  • Started in:

    2006

  • Founders:

    Zia Chishti

  • Industries:

    Analytics, Artificial Intelligence, Big Data, Customer Service, Enterprise Software, Machine Learning

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $327.20M

  • Number of funding rounds:

    8

  • Number of investors:

    10

here

TuJia

TuJia

Tujia is a hospitality platform that helps people discover the world by connecting them with rental owners wherever they go.

Details of the startup:

  • Valuation:

    $1.50

    B (

    June 2015

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2011

  • Founders:

    Luo Jun, Melissa Yang

  • Industries:

    Apps, Customer Service, Internet, Tourism, Travel

  • Number of employees:

    1,000-5,000

  • Funding Amount:

    $763.70M

  • Number of funding rounds:

    5

  • Number of investors:

    12

here

Intercom

Intercom

Intercom is a customer engagement platform that helps you build better relationships with your target audience.

Details of the startup:

  • Valuation:

    $1.28

    B (

    March 2018

    )

  • Country:

    United States

  • City:

    San Francisco

  • Started in:

    2011

  • Founders:

    Ciaran Lee, David Barrett, Des Traynor

  • Industries:

    Apps, CRM, Customer Service, Marketing Automation, Messaging, SaaS, Sales Automation, Software

  • Number of employees:

    500-1,000

  • Funding Amount:

    $350.71M

  • Number of funding rounds:

    10

  • Number of investors:

    35

here

Assent Compliance

Assent Compliance

Assent Compliance provides cloud-based software as a service (SaaS) solutions for product compliance, CSR, and vendor management.

Details of the startup:

  • Valuation:

    $1.00

    B (

    January 2022

    )

  • Country:

    Canada

  • City:

    Ottawa

  • Started in:

    2005

  • Founders:

    Matt Whitteker, Robert Imbeault

  • Industries:

    Customer Service, Information Technology, SaaS, Supply Chain Management

  • Number of employees:

    500-1,000

  • Funding Amount:

    $501.64M

  • Number of funding rounds:

    5

  • Number of investors:

    9

here

FXiaoKe

FXiaoKe

FXiaoKe is a cloud-based mobile communication platform that leverages the power of social media and mobile devices to improve team performance.

Details of the startup:

  • Valuation:

    $1.00

    B (

    July 2015

    )

  • Country:

    China

  • City:

    Beijing

  • Started in:

    2011

  • Founders:

    Luo Xu

  • Industries:

    CRM, Customer Service, Internet, SaaS, Software, Supply Chain Management

  • Number of employees:

    250-500

  • Funding Amount:

    $293.00M

  • Number of funding rounds:

    9

  • Number of investors:

    11

here

HMD Global

HMD Global

HMD designs and produces quality mobile phones. They combine advanced tech with excellent quality for the best possible user experience.

Details of the startup:

  • Valuation:

    $1.00

    B (

    May 2018

    )

  • Country:

    Finland

  • City:

    Espoo

  • Started in:

    2016

  • Founders:

    Jean-Francois Baril

  • Industries:

    Consumer Electronics, Customer Service, Manufacturing, Mobile Devices, Product Design

  • Number of employees:

    500-1,000

  • Funding Amount:

    $330.00M

  • Number of funding rounds:

    2

  • Number of investors:

    6

here

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