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The Full List of 15 Customer Service Unicorn Startups (2026)

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The customer service unicorn scene spans fields like on-demand services, real estate, and financial technology. A significant number of these leading companies are concentrated in Asia.

Alibaba's local services holding company, which includes Ele.me, has a valuation of $30B. Also, the enterprise contact platform Talkdesk is valued at $10B.

Below is the full list of 15 Customer Service unicorn startups at this time.

Top 10 Most Valuable Customer Service Unicorns

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Alibaba Bendi Shenghuo Fuwu Gongsi is the holding company for two of China's leading on-demand service platforms, Ele.me and Koubei. Together, these services connect users with food delivery, restaurants, and other local businesses.

Valuation$30B
HeadquartersBeijing, Beijing, China
Year Founded2018
FoundersMohd Fairuz Razi bin Sharuddin
Funding Amount$4B
Company SizeNo Data
Last Funding StatusPrivate Equity
Top InvestorsSoftBank Vision Fund, Ant Group, Primavera Capital Group, Alibaba Group

Talkdesk builds an AI-powered contact center platform that helps enterprise companies manage their customer experience. They are known for providing a single, cloud-based solution that unifies customer interactions and automates support workflows.

Valuation$10B (Joined October 2018)
HeadquartersSan Francisco, California, United States
Year Founded2011
FoundersCristina Fonseca, Tiago Paiva
Funding Amount$497.5M
Company SizeMajor Organization (1,001-5,000)
Last Funding StatusSeries D
Top InvestorsTop Tier Capital Partners, Salesforce Ventures, Amity Ventures, Franklin Templeton, 500 Global

Lianjia provides an online-to-offline real estate agency service that helps clients find and transact properties. Their offerings cover a wide spectrum of the market, including commercial real estate, property management, and home decor services.

Valuation$6B (Joined April 2016)
HeadquartersBeijing, Beijing, China
Year Founded2001
FoundersHui Zuo
Funding AmountCN¥9.5B
Company SizeEnterprise Organization (5,001+)
Last Funding StatusSeries D
Top InvestorsTencent, Matrix Partners China, Baidu, Hillhouse Investment, Source Code Capital

As the fintech arm of Baidu, Du Xiaoman Financial provides consumers with short-term loans and various investment services. Their platform is designed to make credit and investment opportunities more accessible to a wide audience.

Valuation$3B
HeadquartersBeijing, Beijing, China
Year Founded2015
Founders
Funding Amount$4.8B
Company SizeMajor Organization (1,001-5,000)
Last Funding StatusPrivate Equity
Top InvestorsCPP Investments, FinTrek Capital, Bank of Tianjin, TPG, The Carlyle Group

China UnionPay Merchant Services provides a comprehensive suite of payment solutions for businesses, covering everything from POS terminals to online and mobile transactions. As a key part of China UnionPay, they focus on improving the country's electronic payment environment and bank card acceptance for merchants.

Valuation$3B
HeadquartersShanghai, Shanghai, China
Year Founded2002
FoundersLin Tian
Funding Amount$318.8M
Company SizeLarge Team (251-1,000)
Last Funding StatusSeries D
Top InvestorsEverbright-IDG Industrial Fund, InnoVision Capital, SAIF Partners, CPE

Afiniti provides AI technology that pairs customers with the contact center agents best equipped to serve them. Their enterprise platform is designed to measurably increase profitability and improve the customer experience.

Valuation$2B
HeadquartersHamilton, Hamilton, Bermuda
Year Founded2006
FoundersZia Chishti
Funding Amount$200M
Company SizeMajor Organization (1,001-5,000)
Last Funding StatusSeries E
Top InvestorsThomas Glocer, The Resource Group, GAM Investments, McKinsey & Company, Vista Credit Partners

South Korea's Toss Bank has built a mobile-first banking platform that serves millions of users. They offer a complete financial toolkit, including high-interest savings, personal loans, and a debit card with cashback rewards.

Valuation$2B
HeadquartersSeoul, Seoul-t'ukpyolsi, South Korea
Year Founded2020
Founders
Funding Amount$949.3M
Company SizeLarge Team (251-1,000)
Last Funding StatusVenture Round
Top InvestorsE.LAND, Standard Chartered, Viva Republica, Altos Ventures, Premier Partners

Front builds a customer communication hub that helps teams manage conversations across channels like email, chat, and social media. Their platform consolidates all customer interactions into a single inbox, enabling teams to collaborate and respond faster.

Valuation$2B (Joined June 2022)
HeadquartersSan Francisco, California, United States
Year Founded2013
FoundersLaurent Perrin, Mathilde Collin, Mohammed Attar
Funding Amount$203.6M
Company SizeLarge Team (251-1,000)
Last Funding StatusSeries D
Top InvestorsTribe Capital, Sequoia Capital, Battery Ventures, Y Combinator, Index Ventures

Maropost builds a unified commerce platform designed to help B2C organizations manage customer acquisition and retention. Their software combines tools for marketing automation, e-commerce, and in-store retail operations.

Valuation$2B
HeadquartersToronto, Ontario, Canada
Year Founded2011
FoundersRoss Andrew Paquette
Funding Amount$10M
Company SizeLarge Team (251-1,000)
Last Funding Status
Top Investors

Tujia provides an online booking platform for short-term lodging and vacation rentals. Their service offers travelers access to a diverse selection of accommodations, focusing primarily on the Chinese market.

Valuation$2B (Joined June 2015)
HeadquartersBeijing, Beijing, China
Year Founded2011
FoundersLuo Jun, Melissa Yang
Funding Amount$755M
Company SizeMajor Organization (1,001-5,000)
Last Funding StatusSeries E
Top InvestorsGlade Brook Capital Partners, Qiming Venture Partners, CDH Investments, Trip.com, Lightspeed China Partners

The Remaining 5 Customer Service Unicorns

The most valuable companies are only part of the story. The next wave of startups has collectively raised over $1.4 billion to improve how businesses talk to their customers. These companies are being built all over the world, from the US to Finland and China. Here’s a look at the other unicorns making their mark on customer service.

Unicorn StartupCountryYear FoundedAmount RaisedValuation
ASAPP logo ASAPPUnited States2014$380M$2B
DevRev logo DevRevUnited States2020$150.8M$1.15B
Glia logo GliaUnited States2012$152M$1B
HMD logo HMDFinland2016$330M$1B
FXiaoKe logo FXiaoKeChina2011$388M$1B

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