The customer service unicorn scene spans fields like on-demand services, real estate, and financial technology. A significant number of these leading companies are concentrated in Asia.
Alibaba's local services holding company, which includes Ele.me, has a valuation of $30B. Also, the enterprise contact platform Talkdesk is valued at $10B.
Below is the full list of 15 Customer Service unicorn startups at this time.
Top 10 Most Valuable Customer Service Unicorns
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Get the Sheet for $50Alibaba Bendi Shenghuo Fuwu Gongsi is the holding company for two of China's leading on-demand service platforms, Ele.me and Koubei. Together, these services connect users with food delivery, restaurants, and other local businesses.
| Valuation | $30B |
| Headquarters | Beijing, Beijing, China |
| Year Founded | 2018 |
| Founders | Mohd Fairuz Razi bin Sharuddin |
| Funding Amount | $4B |
| Company Size | No Data |
| Last Funding Status | Private Equity |
| Top Investors | SoftBank Vision Fund, Ant Group, Primavera Capital Group, Alibaba Group |
Talkdesk builds an AI-powered contact center platform that helps enterprise companies manage their customer experience. They are known for providing a single, cloud-based solution that unifies customer interactions and automates support workflows.
| Valuation | $10B (Joined October 2018) |
| Headquarters | San Francisco, California, United States |
| Year Founded | 2011 |
| Founders | Cristina Fonseca, Tiago Paiva |
| Funding Amount | $497.5M |
| Company Size | Major Organization (1,001-5,000) |
| Last Funding Status | Series D |
| Top Investors | Top Tier Capital Partners, Salesforce Ventures, Amity Ventures, Franklin Templeton, 500 Global |
Lianjia provides an online-to-offline real estate agency service that helps clients find and transact properties. Their offerings cover a wide spectrum of the market, including commercial real estate, property management, and home decor services.
| Valuation | $6B (Joined April 2016) |
| Headquarters | Beijing, Beijing, China |
| Year Founded | 2001 |
| Founders | Hui Zuo |
| Funding Amount | CN¥9.5B |
| Company Size | Enterprise Organization (5,001+) |
| Last Funding Status | Series D |
| Top Investors | Tencent, Matrix Partners China, Baidu, Hillhouse Investment, Source Code Capital |
As the fintech arm of Baidu, Du Xiaoman Financial provides consumers with short-term loans and various investment services. Their platform is designed to make credit and investment opportunities more accessible to a wide audience.
| Valuation | $3B |
| Headquarters | Beijing, Beijing, China |
| Year Founded | 2015 |
| Founders | — |
| Funding Amount | $4.8B |
| Company Size | Major Organization (1,001-5,000) |
| Last Funding Status | Private Equity |
| Top Investors | CPP Investments, FinTrek Capital, Bank of Tianjin, TPG, The Carlyle Group |
China UnionPay Merchant Services provides a comprehensive suite of payment solutions for businesses, covering everything from POS terminals to online and mobile transactions. As a key part of China UnionPay, they focus on improving the country's electronic payment environment and bank card acceptance for merchants.
| Valuation | $3B |
| Headquarters | Shanghai, Shanghai, China |
| Year Founded | 2002 |
| Founders | Lin Tian |
| Funding Amount | $318.8M |
| Company Size | Large Team (251-1,000) |
| Last Funding Status | Series D |
| Top Investors | Everbright-IDG Industrial Fund, InnoVision Capital, SAIF Partners, CPE |
Afiniti provides AI technology that pairs customers with the contact center agents best equipped to serve them. Their enterprise platform is designed to measurably increase profitability and improve the customer experience.
| Valuation | $2B |
| Headquarters | Hamilton, Hamilton, Bermuda |
| Year Founded | 2006 |
| Founders | Zia Chishti |
| Funding Amount | $200M |
| Company Size | Major Organization (1,001-5,000) |
| Last Funding Status | Series E |
| Top Investors | Thomas Glocer, The Resource Group, GAM Investments, McKinsey & Company, Vista Credit Partners |
South Korea's Toss Bank has built a mobile-first banking platform that serves millions of users. They offer a complete financial toolkit, including high-interest savings, personal loans, and a debit card with cashback rewards.
| Valuation | $2B |
| Headquarters | Seoul, Seoul-t'ukpyolsi, South Korea |
| Year Founded | 2020 |
| Founders | — |
| Funding Amount | $949.3M |
| Company Size | Large Team (251-1,000) |
| Last Funding Status | Venture Round |
| Top Investors | E.LAND, Standard Chartered, Viva Republica, Altos Ventures, Premier Partners |
Front builds a customer communication hub that helps teams manage conversations across channels like email, chat, and social media. Their platform consolidates all customer interactions into a single inbox, enabling teams to collaborate and respond faster.
| Valuation | $2B (Joined June 2022) |
| Headquarters | San Francisco, California, United States |
| Year Founded | 2013 |
| Founders | Laurent Perrin, Mathilde Collin, Mohammed Attar |
| Funding Amount | $203.6M |
| Company Size | Large Team (251-1,000) |
| Last Funding Status | Series D |
| Top Investors | Tribe Capital, Sequoia Capital, Battery Ventures, Y Combinator, Index Ventures |
Maropost builds a unified commerce platform designed to help B2C organizations manage customer acquisition and retention. Their software combines tools for marketing automation, e-commerce, and in-store retail operations.
| Valuation | $2B |
| Headquarters | Toronto, Ontario, Canada |
| Year Founded | 2011 |
| Founders | Ross Andrew Paquette |
| Funding Amount | $10M |
| Company Size | Large Team (251-1,000) |
| Last Funding Status | — |
| Top Investors | — |
Tujia provides an online booking platform for short-term lodging and vacation rentals. Their service offers travelers access to a diverse selection of accommodations, focusing primarily on the Chinese market.
| Valuation | $2B (Joined June 2015) |
| Headquarters | Beijing, Beijing, China |
| Year Founded | 2011 |
| Founders | Luo Jun, Melissa Yang |
| Funding Amount | $755M |
| Company Size | Major Organization (1,001-5,000) |
| Last Funding Status | Series E |
| Top Investors | Glade Brook Capital Partners, Qiming Venture Partners, CDH Investments, Trip.com, Lightspeed China Partners |
The Remaining 5 Customer Service Unicorns
The most valuable companies are only part of the story. The next wave of startups has collectively raised over $1.4 billion to improve how businesses talk to their customers. These companies are being built all over the world, from the US to Finland and China. Here’s a look at the other unicorns making their mark on customer service.